Learn how to stay safe online with some tips from the experts. We will show you how to avoid scams, how to spot phishing emails, how to stay safe online, and how to keep your Account details private and secure so you can enjoy the benefits without any worry.
➔ The sender calls you something general like 'customer' instead of your name
➔ They ask you to act urgently or tell you that unless you do something right away, your account may be suspended or closed
➔ They ask for your username, password, and bank details
➔ They ask you for a verification code that has been sent to you by text or email
➔ They want you to open an attachment you weren't expecting
➔ The sender's email address is different from the real organisation's website address or it is a free website address
➔ The email contains spelling or grammar mistakes
➔ Hover over the sender’s email address to check it's the same as it appears in the email
➔ Don't give out your PIN, password, log-in details, or card details
➔ Don't give out a verification code even if it's from American Express
➔ Keep your anti-virus software up-to-date and install a firewall
➔ Make sure your spam filter is switched on
Fraudsters may send you a text message that asks you to confirm your Account details. You can spot them in the same way you can spot a phishing email. Contact us straight away if something seems odd.
American Express Saudi Arabia does not send e-mails, SMS, or messages on social media that ask customers for confidential information to be provided online.
Therefore, if you receive any suspicious looking e-mails or messages, which appear to come from us, it is highly likely that this is fraudulent, and must not be responded to. Instead, please call us immediately on 800 124 2229 (in the Kingdom) or +966 11 292 6666 (from overseas) to report the incident, and delete the suspicious e-mail or message without responding to it.
Fraudsters may create a fake website that appears legitimate to attempt to trick you into entering your personal information such as your password or PIN.
➔ The web address should start with 'http' and end in 's': 'https://' - the 's' stands for secure
➔ It should have a padlock symbol in the browser address bar
➔ In some browsers, the address bar or the company name is in green
➔ Log out of every site, every time you've registered your details. Simply closing the browser isn't enough
➔ Choose strong, unique passwords (not your child's birthday, for example)
➔ Keep your anti-virus software up-to-date and install a firewall
➔ Hover over the URL to check it's the same as it appears in an email or search engine before clicking it
Fraudsters may call you pretending to be from American Express. This can also be done via 'spoofing', where a fraudster presents their number as ours. They will often ask for personal information such as your account details or a verification code (something we would never, ever do).
➔ Someone calls you asking to confirm your Account details
➔ Someone calls you asking for your PIN, Card details and/or Card security code
➔ Someone calls you asking for a verification code that has just been sent to you by email or SMS
➔ They ask you to act urgently or tell you that unless you do something right away, your Account may be suspended or closed
➔ Never divulge your Account details or verification codes over the phone
➔ If something doesn't feel right, simply hang up, then call us on the number on the back of your Card
➔ If we call you, we will only ever ask security questions that require answers in partial form, we will never ask you for your PIN or password
➔ We will never ask for the security code on your Card
➔ If we call you, we will not send you a verification code via email or text and ask you to confirm it over the phone
➔ If something doesn't feel right, simply hang up, then call us on the number on the back of your Card
➔ Please call us on 800 124 2229 (in the Kingdom) or +966 11 292 6666 (from overseas) to report any such incidents